Yuti Clinics, including its affiliates (collectively referred to as “Yuti”), is committed to respecting the privacy of every person who shares information with us. Your privacy is important to us, and we strive to take reasonable care and protection of the personal information we receive from you. In this regard, we adhere to all applicable governing laws.

This Privacy Policy applies to the collection, storage, processing, disclosure, and transfer of your personal information when you use our website yuticlinics.com (“Website”) or avail any services provided by Yuti Clinics (“Services”).

The terms “You” or “Your” refer to the user (whether registered or unregistered) of the Website and/or Services, and the terms “We”, “Us”, and “Our” refer to Yuti Clinics.

1. ACCESS

We collect your personal information directly from you, through third parties, and automatically via our website. This includes, but is not limited to, information related to your device, time and duration of access, and IP address. Additional details are provided under Clause 5.

We ensure that the personal information you share is accessible to you. You can write to us at the email provided in Clause 15 for access.

2. CONSENT

By agreeing to our Terms and Conditions and this Privacy Policy on the Website, or by using our services, or by voluntarily providing your information, you consent to the collection, storage, processing, disclosure, and transfer of your personal information in accordance with this Privacy Policy and applicable laws.

You acknowledge that you are sharing your personal information of your own free will, after understanding the manner in which it will be used. We shall not be liable for any loss resulting from the provision of incorrect or incomplete personal information.

3. CONTROL OVER YOUR PERSONAL INFORMATION

You may withdraw your consent at any time by writing to us at [Insert Official Email]. You may also request rectification or update of your data by contacting the Grievance Officer (Clause 15). Upon withdrawal of consent, we may not be able to provide you certain services or access to the Website.

4. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time without prior notice. The most recent version will be published on our Website with the updated date.

5. PERSONAL INFORMATION COLLECTED

We may collect, store, and process the following types of personal information:

• Name, gender, date of birth, and contact information

• Postal address, including pin code and country

• Email address and mobile number

• Health records, diagnostic results, medical history

• Appointment details, consulting doctor’s name

• Payment and billing information

• Login credentials, if applicable

• Website usage details, including IP address, browser type, cookies, and error logs

• Communication records with our representatives

• Any additional information voluntarily provided by you

6. HOW WE COLLECT PERSONAL INFORMATION

Your personal information is collected when:

• You fill the patient registration form

• You register or book an appointment through our Website

• You share details during a consultation or interaction

• You use Website features or submit forms

• Cookies or analytics tools are used while you browse

7. USE OF PERSONAL INFORMATION

Your personal information may be used for the following purposes:

• To provide medical consultation, diagnosis, or treatment

• To facilitate appointment scheduling and follow-ups

• To send you service-related updates and reminders

• To improve our Website, services, and communication

• To process payments and send invoices

• To communicate with you through phone, SMS, WhatsApp, or email

• To conduct internal audits, quality checks, and service research

• To comply with legal and regulatory requirements

• To aggregate data for anonymized research, analysis, or academic publication
  
  
  

8. SHARING AND TRANSFERRING OF PERSONAL INFORMATION

We may share your personal information with:

• Our internal medical and administrative staff

• Diagnostic labs or external service providers under strict confidentiality obligations

• Legal authorities or regulatory bodies as mandated by law

• Cloud service providers, IT vendors, and billing partners

If data is transferred outside of India, we ensure it is subject to contractual obligations that ensure equal or better protection under this Policy.

9. USE OF COOKIES

Our Website may use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and serve relevant content. You may disable cookies in your browser, but doing so may limit some features of the Website.

We are not responsible for cookies or privacy practices of external websites linked from our Website.

10. SECURITY

We adopt industry-standard security practices to protect your data, including but not limited to:

• Role-based access

• Password protection

• Encrypted storage

• Limited access on a need-to-know basis

While we take reasonable steps to safeguard your information, the internet is not completely secure. We do not guarantee absolute protection and disclaim any liability for unintended data breaches.

11. THIRD PARTY REFERENCES AND LINKS

Our Website may include references or links to third-party websites or services. We are not responsible for their privacy practices, content, or data usage. You are advised to read the privacy policies of such third-party sites before engaging with them.

12. RECTIFICATION/CORRECTION OF PERSONAL INFORMATION

You may update or correct your personal information by writing to us at [Insert Official Email]. We will take reasonable steps to accommodate such requests within a reasonable timeframe.

13. COMPLIANCE WITH LAWS

This Privacy Policy has been developed in accordance with applicable Indian laws and global best practices. You must not use our services if doing so would violate the laws of your jurisdiction.

14. TERM OF STORAGE OF PERSONAL INFORMATION

We store your personal information for at least three (3) years from the last date of interaction with our Services or as required under applicable law. After this period, the information may be securely deleted or anonymized.

15. GRIEVANCE OFFICER

We have appointed a Grievance Officer to address your questions or concerns regarding this Privacy Policy or the handling of your personal information. You may email at contact@yuticlinics.com